In the rare or ever occurring case of customer dissatisfaction, remediation or refunds will be made. Artist’s as well as Printful’s policy is
no returns for buyer’s remorse, size/color issues, as products are custom-made; they only cover free reprints/refunds for manufacturing errors, damaged, or mislabeled items, requiring a problem report with photos within 30 days For quality issues, Printful handles reprints, but you (the seller) are responsible for returns/refunds if a customer simply changes their mind or orders the wrong item, with Brazil being a key exception where customers have a right to return.
Understanding Printful Covers and Their Cost (Free Reprint/Refund):
- Manufacturing Errors: Problems like poor print quality, wrong product, or incorrect dimensions.
- Damaged Items: Products damaged during fulfillment.
- Mislabeled Items: Receiving a different product than ordered.
- Lost Packages: (For Quick Stores, report within 30 days of estimated delivery).
- How to Claim: Submit a problem report with photos through your Printful Dashboard within 30 days of delivery.
When You (the Seller) Are Responsible:
- Buyer’s Remorse: Customer changed their mind, ordered the wrong size, or picked the wrong color.
- Reshipment: If an item is returned due to a shipping issue, you pay for reshipment.
- Customer-Initiated Returns: If your store policy allows returns for reasons Printful doesn’t cover, you handle and pay for them.
- No Returns for Size/Color: Products are made-to-order, so these aren’t Printful’s responsibility.
- Brazil Exception: Customers have a legal right to return for “regret” within 7 days; contact Printful Support.
- Returned Items: If an item comes back, you’ll be notified; unclaimed items are donated after 30 days.
For commissions/customs: Payments are made along the way to ensure all parties are satisfied with process (beginning,midway, final/delivery) up until completion at which all transactions are final. If a piece is damaged in transit, it will be replaced, but generally, pieces are insured by carrier and packaged and delivered carefully.